Packages are generally dispatched within 5 working days after receipt of payment and are shipped via DTDC with tracking and drop-off. Whichever shipment choice you make, we will provide you with a link to track your package online.
We offer FREE SHIPPING on our retail products. Bulk purchages have additional shipping cists depending on the quantity being purchased.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your items are well-protected.
If you happen to receive a defective tea pack, you can raise a returns and replacement query by sending an email to firstname.lastname@example.org within 10 days of the purchase. Be sure to attach an image of the item received so we can evaluate its condition.
For quality issues, please ship the items to the following address
At Heritage Tea we believe that customer satisfaction is important; therefore we completely
believe in all products bought at our site.
If you receive a product which is not as per the specifications ordered by you i.e. Wrong
Quantity, Defective, Damaged, Or Significantly different from the description given,
You are completely protected. Heritage Tea offers a 10 day return/replacement guarantee for
all such items. All returned items must be unopened and in resalable condition.
No refunds will be given in the following cases:
- In case of design and colour variations.
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a P.O Box address.
- After failed delivery attempts by the Courier
- Package refused by recipient.
- Products returned in a used or damaged condition.
Note: All the refund will only be made after we have received the returned shipment except if the package has been lost in transit.
To cancel your order, send us a mail at email@example.com within 3/4 days of your
order with your order details and we’ll cancel it promptly.
Please note that we do not accept cancellations once the teas have been dispatched from our
You can also call us for us to make it simpler for you to track your order.
We guarantees to deliver your product safely and in the best of condition within 10