We value the trust you place in us. That’s why we insist upon the highest standards for secure
transactions and customer information privacy. Please read the following statement to learn
about our information gathering and dissemination practices.
of any changes, please review this policy periodically.
By visiting www.assamheritagetea.com (“Website”) you agree to be bound by the terms
By mere use of the Website, you expressly consent to our use and disclosure of your personal
- Collection of Personally Identifiable Information and other Information
When you use our Website, we collect and store your personal information which is provided by
you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and
customized experience. This allows us to provide services and features that most likely meet
your needs, and to customize our Website to make your experience safer and easier. More
importantly, while doing so we collect personal information from you that we consider necessary
for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal
information about yourself. Once you give us your personal information, you are not anonymous
to us. Where possible, we indicate which fields are required and which fields are optional. You
always have the option to not provide information by choosing not to use a particular service or
feature on the Website. We may automatically track certain information about you based upon
your behaviour on our Website. We use this information to do internal research on our users’
demographics, interests, and behaviour to better understand, protect and serve our users. This
information is compiled and analysed on an aggregated basis. This information may include the
URL that you just came from (whether this URL is on our Website or not), which URL you next go
to (whether this URL is on our Website or not), your browser information, and your IP address.
We use data collection devices such as “cookies” on certain pages of the Website to help
analyse our web page flow, measure promotional effectiveness, and promote trust and safety.
“Cookies” are small files placed on your memory storage device that assist us in providing our
services. We offer certain features that are only available through the use of a “cookie”.
Cookies can also help us provide information that is targeted to your interests. Most cookies are
“session cookies,” meaning that they are automatically deleted from your hard drive at the end of
a session. You are always free to decline our cookies if your browser permits, although in that
case you may not be able to use certain features on the Website and you may be required to re-
enter your password more frequently during a session.
Additionally, you may encounter “cookies” or other similar devices on certain pages of the
If you choose to buy on the Website, we collect information about your buying behaviour.
If you transact with us, we collect some additional information, such as a billing address, a credit
/ debit card number and a credit / debit card expiration date and/ or other payment instrument
details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or
leave feedback, we will collect that information you provide to us. We retain this information as
necessary to resolve disputes, provide customer support and troubleshoot problems as permitted
If you send us personal correspondence, such as emails or letters, or if other users or third
parties send us correspondence about your activities or postings on the Website, we may collect
such information into a file specific to you.We collect personally identifiable information (email address, name, phone number, credit card /debit card / other payment instrument details, etc.) from you when you set up a free account withus. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
- Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and
conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse
demographic and profile data about our users’ activity on our Website.
We identify and use your IP address to help diagnose problems with our server, and to
administer our Website. Your IP address is also used to help identify you and to gather broad
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
A “cookie” is a small piece of information stored by a web server on a web browser so it can be
later read back from that browser. Cookies are useful for enabling the browser to remember
information specific to a given user. We place both permanent and temporary cookies in your
memory storage device. The cookies do not contain any of your personally identifiable
- Sharing of personal information
We may share personal information with our other corporate entities and affiliates. These entities
and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to
provide you access to our Services, to comply with our legal obligations, to enforce our User
Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate,
and investigate fraudulent or illegal activities related to our Services. We do not disclose your
personal information to third parties for their marketing and advertising purposes without your
We may disclose personal information if required to do so by law or in the good faith belief that
such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal
process. We may disclose personal information to law enforcement offices, third party rights
owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce
violates the rights of a third party; or protect the rights, property or personal safety of our users or
the general public.
We and our affiliates will share / sell some or all of your personal information with another
business entity should we (or our assets) plan to merge with, or be acquired by that business
entity, or re-organization, amalgamation, restructuring of business. Should such a transaction
occur that other business entity (or the new combined entity) will be required to follow this privacy
policy with respect to your personal information.
- Links to Other Sites/Apps
Our Website links to other websites/Websites that may collect personally identifiable information
about you. assam heritage tea is not responsible for the privacy practices or the content of those
- Security Precautions
Our Website has stringent security measures in place to protect the loss, misuse, and alteration
of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to
strict security guidelines, protecting it against unauthorized access.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional,
marketing-related) communications from us on behalf of our partners, and from us in general,
after setting up an account. If you want to remove your contact information from all our lists and
newsletters, please visit unsubscribe.
- Advertisements on the Website
We use third-party advertising companies to serve ads when you visit our Website. These
companies may use information (not including your name, address, email
address, or telephone number) about your visits to this and other websites/Websites in order to
provide advertisements about goods and services of interest to you.
- Your Consent
By using the Website and/ or by providing your information, you consent to the collection and use
are always aware of what information we collect, how we use it, and under what circumstances
we disclose it.
- Grievance Officer In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Ronnie Baruah
Heritage Tea Company Private Limited
Assam – Pin Code – 786010
Time: Mon – Sat (9:00 – 18:00)